Online shopping channels delivering the best customer experience in the United States in 2022

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Release date

August 2022

Region

United States

Survey time period

March 25 to April 7, 2022

Number of respondents

2,000 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Supplementary notes

The experience was rated on a number of factors, including: best price, delivery, quality of service, product description, online content, etc.

Citation formats

Online purchase channels delivering the best experience in the U.S. 2022

Published by Statista Research Department, Nov 28, 2025
In 2022, online marketplaces was the e-commerce channel offering the best customer experience in the U.S., named by more than half (** percent) of consumers surveyed. Retailers came in a distant second, with ** percent saying they offered the best consumer experience. Individual brands, such as Nike, come in third, with ***** percent of respondents.
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Voice commerce in the United StatesVirtual Assistants in the U.S.Mobile commerce in the United StatesSocial commerce in the United StatesSmart speakers
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$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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$199 USD
per month, billed annually 1
Buy now
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$1,399 USD
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