Online shopping channels delivering the best customer experience in the United Kingdom (UK) in 2022

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Release date

August 2022

Region

United Kingdom

Survey time period

March 25 to April 7, 2022

Number of respondents

2,000 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Supplementary notes

The experience was rated on a number of factors, including: best price, delivery, quality of service, product description, online content, etc.

Citation formats

Online purchase channels delivering the best experience in the UK 2022

Published by Statista Research Department, Nov 28, 2025
In the United Kingdom in 2022, online marketplaces were the e-commerce channel that delivered the best customer experience, named by ** percent of respondents. Retailers followed a distant second, with ** percent stating that these were the best at providing consumer experience. Individual brands such as Nike ranked third best, favored by ***** percent of respondents.
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