Online shopping channels delivering the best customer experience in Mexico in 2022

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Release date

August 2022

Region

Mexico

Survey time period

March 25 to April 7, 2022

Number of respondents

2,000 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Supplementary notes

The experience was rated on a number of factors, including: best price, delivery, quality of service, product description, online content, etc.

Citation formats

Online purchase channels delivering the best experience in Mexico 2022

Published by
Yihan Ma,
Nov 28, 2025
When asked which online shopping channels provided the best customer experience, approximately ********** (** percent) of Mexicans surveyed placed the region's leading marketplaces at the top of the list. Online retailers were next, though with only ***** percent of respondents rating them as offering the best shopping experience.
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Online marketplaces in MexicoAmazonMercado LibreWalmart in MexicoOnline marketplaces
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