Merchandise returned as a percentage of total retail sales in the United States from 2012 to 2024

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Release date

December 2024

Region

United States

Survey time period

2012 to 2024

Special properties

in-store and online

Supplementary notes

Data for 2016 was not available.
Values up to 2023 were taken from previous reports.

Different methodology was used in 2023, making the value not comparable with the remaining years.

Citation formats

Returns as share of all retail sales in the U.S. 2012-2024

Published by Statista Research Department, Nov 29, 2025

In 2024, about **** percent of (in-store and online) retail purchases in the United States resulted in returns. This was the highest return rate in the observed period.

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Statistics on " E-commerce returns in the United States "

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Overview

5

Global overview

4

Returns abuse

6

Consumer behavior

7

Online retailers

4

Preferences and methods

5

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Topics

E-commerce returns in the United StatesE-Commerce in ChinaHoliday season e-commerce in the United StatesMobile commerce in the United StatesE-commerce in the United Kingdom (UK)
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